Wednesday, September 28, 2005

Excellent Customer Service

People have been discussing the Summer 2005 issue of Interweave Knits, when I realized that it's practically Fall, and I still haven't gotten my summer issue.

Hmmmm.... I think to myself, and hit their website to get the "subscriptions" line.

A young woman named Jen answered the phone and had the issue dealt with in under a minute. She was completely charming about it, and I could hear her actually smiling (not fake smiling) on the phone. Yes, I really can hear the difference.

Until I called, I was more than a little upset that two issues had been skipped, and I had problems getting the FIRST issue after I subscribed. I thought, "Why on earth am I giving these people my money?"

Good customer service goes a long way with me. Why can't everyone be so pleasant?

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