People have been discussing the Summer 2005 issue of Interweave Knits, when I realized that it's practically Fall, and I still haven't gotten my summer issue.
Hmmmm.... I think to myself, and hit their website to get the "subscriptions" line.
A young woman named Jen answered the phone and had the issue dealt with in under a minute. She was completely charming about it, and I could hear her actually smiling (not fake smiling) on the phone. Yes, I really can hear the difference.
Until I called, I was more than a little upset that two issues had been skipped, and I had problems getting the FIRST issue after I subscribed. I thought, "Why on earth am I giving these people my money?"
Good customer service goes a long way with me. Why can't everyone be so pleasant?